Posted 5/15/2023

The Capital Area Council of Governments is seeking a Staff Ombudsman to work in the Austin Area.  This position performs moderately complex human services and problem-solving work, requiring application of specialized program knowledge. Work involves traveling to/from care facilities throughout the region on a frequent basis, collecting, preparing, and reviewing case data; evaluating difficult situations of individuals and families, primarily regarding residents’ rights, and assisting them in resolution of those situations; and investigating complaints. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Requires travel throughout the ten-county region. Read the full job description.

Experience: A minimum of one year of work experience in a human/social services field is required.

Education: Either: 1) A bachelor’s degree from a four-year accredited university or 2) a high school diploma/equivalent plus four years’ experience as a certified ombudsman or paid experience in a social, behavioral, or human service field.

Salary: $45,760 – $48,006

Application Closing Date: Until filled

 To apply, please download the application. Submit a complete and signed CAPCOG application to, by mail, or fax. 

CAPCOG will not consider resumes without completed applications.

Equal Opportunity Employer


Email to apply:

Position Type

Regular / Full Time


$45,760 – $48,006


Capital Area Council of Governments (CAPCOG), Burleson Road, Austin, TX, USA