Posted 3/5/2019

Job Grade: 5

H-GAC Overview

Serving more than 7 million people in our region, the Houston-Galveston Area Council is the cornerstone to address issues that cross city limits and county lines every day.  H-GAC is made up of 13 county governments, 107 cities, and 11 school districts. H-GAC prides itself in serving as an instrument of local government cooperation, promoting the region’s orderly development and the safety and welfare of its citizens.



It’s a great time to join H-GAC and be at the forefront of our region’s future. We are looking to add to our Data Services team.  The qualified candidate will perform duties related to 9-1-1 wireless networks call routing and system analysis work.  This includes collecting, analyzing, and maintaining wireless towers, sectors and routing data, compliance and performance. You will also assist our E-9-1-1 Lead Analyst in formulating short-and long-term plans for wireless and VoIP implementation and analyzing data for quality assurance.  If this position interests you, apply now!

In this role you will:

  • Assist with maintaining wireless and VoIP data
  • Assist with Troubleshooting, reporting and resolving discrepancies
  • Verify addresses
  • Assist with 9-1-1 call testing
  • Assist with data maintenance and error corrections
  • Schedule testing with providers for twenty-three 9-1-1 call centers



The successful candidate will have at a minimum:

  • Bachelor’s degree required with emphasis in Computer Science, Business Administration, Public Administration or related field.
  • Three (3) years of experience gained through working in an agency such as a 9-1-1 communications center, telephone company, network systems, etc.
  • Proficiency in Microsoft Office applications, databases and word processing software.
  • Candidate must possess intermediate to advanced Excel spreadsheet proficiency.

Preferred qualifications include:

  • Five (5) years of experience in 9-1-1 system operations.
  • Systems experience gained through working in a public agency.
  • Working knowledge of ARCGIS.


Apply online via:


H-GAC is an equal opportunity/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.  


Apply Online

Position Type

Regular / Full Time


Houston-Galveston Area Council, Timmons Lane, Houston, TX, USA