This is a responsible supervisory position of the Area Agency on Aging, managing the Long-Term Care Ombudsman Program in an eleven- county Coastal Bend Area. Duties include volunteer ombudsman recruitment and screening, providing certification training and on-going support and continued quarterly training of certified volunteer ombudsmen. Oversees assignment, recognition, supervision and monitoring of ombudsman staff and volunteer ombudsmen; will plan annual volunteer recognition event. Provides direct advocacy services to long-term care residents about resident’s rights, investigating complaints and providing conflict resolution involving difficult situations in Long-Term Care Nursing Facilities and Assisted Living Facilities. Provides training to facility staff and members of the public about the Long-term Care Ombudsman Program, rights of long-term care residents, and individualized care. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Coordinates with the Office of the State-long Term Care Ombudsman. Responsible for electronic case documentation, performance reporting and monitoring of annual performance goals and monthly program expenditures. Texas Department of Aging and Disability Services Ombudsman Certification a must within 3 months of hire.
Requires regular travel throughout the eleven-county Coastal Bend Region service area and occasional out-of-region travel as required for training. Valid Texas driver’s license and reliable transportation a must.
Graduation from accredited 4-year college with courses in gerontology, social work, sociology, psychology is desired, plus at least five years of experience in aging or social service programs or long term care or any equivalent combination of experience and training that provides the required knowledge, skills and abilities. Knowledge of public benefit programs and local support programs for older persons. Knowledge and ability to interpret and apply the State Long-term Care Ombudsman Program TAC Rules, Older Americans Act and program policies and procedures. Must have the ability to work well with older frail individuals, persons with disabilities and their families. Must have effective oral and written communication skills; community networking knowledge and skills, proficient organizational skills. Computer literacy in Microsoft Word and Excel. Capacity to work independently and creatively with minimal supervision. Bilingual Preferred.
SALARY RANGE: Salary range $19-$22 per hour dependent on qualifications and experience. Full benefits
Position open until filled. Paper and electronic applications accepted.
Submit Resume to: AAA/ADRC Director
CBCOG; P. O. Box 9909; Corpus Christi, TX 78469
AN EQUAL OPPORTUNITY EMPLOYER
The Coastal Bend Council of Governments does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.
Equal Opportunity Employer