Home to more than 7 million people, the Houston-Galveston region is one of the fastest growing and most diverse regions in the country. Making sure the region remains one of the nation’s leading places to live, work, and prosper doesn’t just happen—it takes planning and partnerships.
The Houston-Galveston Area Council serves as a forum where the region’s leaders and decision-makers come together to address local and regional issues related to transportation, the environment, public safety, aging, community planning, workforce training, and economic development. To support these efforts, the Houston-Galveston Area Council employs a robust team whose members are highly qualified, resourceful, and passionate about enhancing the region’s quality of life.
If you are looking for a career where you can help make a difference in urban, suburban, and rural communities, the Houston-Galveston Area Council has exciting opportunities for you. Learn more about why the Houston-Galveston Area Council is the right place for you to learn, grow, and excel.
H-GAC is looking for a qualified individual for the position of Information Specialist. This position is an integral part of the Area Agency on Aging and Aging and Disability Resource Center which helps serve older individuals, caregivers, and those with disabilities throughout a 12-county region, primarily through the management of in-bound calls. Responsibilities include assessing the needs of older individuals and those with disabilities, matching them with available services and resources both within the agency and with agency partners. The position of Information Specialist requires the ability to respectfully interview, assess, and counsel those requesting information while providing excellent customer service, protecting client confidentiality, and meeting required deadlines for database entry. In addition, the Information Specialist will assist with maintaining an inventory of long-term services and supports and affordable, accessible, and integrated housing options offered within our service area. The ideal candidate would be able to demonstrate a high personal integrity, strong customer service skills, a desire to serve, and the ability to work independently as well as part of a team. Candidates with the knowledge of community resources for older individuals, individuals with disabilities, and caregivers are preferred. *This position will be located at our Richmond, Tx office.
The successful candidate will have at a minimum:
- Associate degree in Psychology, Social Work, Business Administration, Public Administration or related field of study
- Applicable experience may substitute for education
- Three (3) years of experience working with local government, nonprofit programs, school or in job related duties
- Must be willing to travel within 12 county regions.
Preferred qualifications include:
- Bachelor’s degree in Psychology, Social Work, Business Administration, Public Administration or related field of study
- Five (5) years of experience in quality assurance oversight and reporting or in aging programs and the Area
- Agencies on Aging network
- Ability to proficiently read, write, and speak Spanish
Equal Opportunity Employer