Posted 10/24/18

Location: Austin, Texas

Job Type: Regular Full Time     

FLSA Status: Exempt

Classification Title: Program Specialist II

Supervisor: Director of Programs

Salary Range: $42,000 – $50,000 Annual                            

Opening Date: 10/22/2018

Closing Date:  Open Until Filled



A completed State of Texas Application is needed to determine if minimum qualifications are met. Only completed State of Texas Applications will be considered. Applications must be fully complete and thorough; include all education, compensation, reasons for leaving previous positions, summary of experience and other information.


The Commission on State Emergency Communications is committed to Hiring Veterans:

Veterans, Reservist or Guardsmen with any related military job fields pertaining to this posting’s experience requirements may meet the minimum qualifications for this position, and are highly encouraged to apply.  Go to for assistance in translating your military training courses and work experience into the qualifications and requirements of civilian job terms and skill sets.



CSEC’s Programs division is responsible for administering the Poison Control Program, a 24×7 information service available to people who have been, or suspect they have been, exposed to or ingested a poison, as well as to professionals in diagnosing and treating exposure cases; and providing the hardware, software, and managed IT and telecommunications services to operate the Texas Poison Control Network (TPCN) for the delivery of poison control services.  Where Poison Control Services are provided by six geographically diverse Regional Poison Control Centers (RPCCs) in Texas; and staffed with healthcare professionals known as Specialists in Poison Information (SPIs) to receive poison related telephone calls originating in Texas via the national hotline (1-800-222-1222).


CSEC’s Programs division is seeking a dynamic and effective individual to join their team as a Poison Control Program Specialist to support and collaborate with the Poison Control Program and Network Manager in the planning, developing and implementing of the Poison Control Program; providing consultative services and technical assistance to the RPCCs; monitoring the compliance of RPCCs with CSEC rules and policies; and monitoring TPCN vendors’ adherence to CSEC’s information resources and security policies and practices.



  • Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the Poison Control Program.
  • Provides support and collaborates in the planning, development, implementation, analysis, and documentation of the Poison Control Program.
  • Conducts surveys and/or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.
  • Serves as a liaison to Regional Poison Control Centers.
  • Monitors and reviews compliance with program policies and procedures, statutes, and rules for the Poison Control Program.
  • Prepares comprehensive reviews of literature, statutes, rules, and/or policies and prepares administrative reports, studies, and specialized research projects.
  • Studies and analyzes operations and problems, prepares reports of findings and recommendations, and prepares justifications for procedural or policy changes.
  • Reviews and assists in evaluating information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
  • Assists in the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports.
  • Assists in preparing and evaluating program budget requests.
  • Assists in preparing justifications for the implementation of procedural or policy changes.
  • May recommend and coordinate activities to produce a more effective program.
  • May assist in the developing policy and procedure manuals.



Applications without these requirements will be rejected by CSEC Human Resources.




Bachelor’s degree and major course work in liberal arts, public policy, business, computer science or other technology degree, or a related field.



Minimum of three (3) years of academic or professional experience in supporting and collaborating in the development, implementation, analysis, and documentation of projects and/or programs; maintaining records, files, and related database(s); and performing administrative and office support activities.

*Experience and education may be substituted for one another.



Experience with program management processes and techniques

Experience with evaluating and interpreting policies and procedures


Knowledge Skills and Abilities:

  • Knowledge of office procedures
  • Skilled in using applicable software necessary to perform work assignments – word processing, spreadsheets (MS Office preferred, especially Word, PowerPoint and Excel), email (Outlook preferred), and cloud/web-based applications ( preferred).
  • Ability to identify measures or indicators of program performance.
  • Ability to manage time effectively
  • Ability to communicate effectively (written and verbal)
  • Ability to evaluate, and interpret policies and procedures;
  • Ability to gather, assemble, correlate, and analyze facts
  • Ability to solve problems



Answer questions associated with this job posting found on CSEC’s website.



This job operates in a professional office environment at a very small state agency

Frequent use of a computer, phones, printers, filing cabinets and fax machines

Frequent work as a team member and in direct contact with others.

Frequent standing, walking, sitting, listening and talking with occasional bending, stooping, lifting, and climbing



Must complete State of Texas Application for Employment (application), resumes will not be accepted in lieu of application. Incomplete applications will not be considered. Applications are being collected by the HRO via WorkInTexas or via email.     



Section 651.005 of the Government Code requires males, ages 18 through 25, to provide proof of their Selective Service registration or of their exemption from the requirement as a condition of state employment.


Effective September 1, 2015 per Senate Bill 374 – Prospective employees must provide documents that establish identity and employment eligibility before they can be employed by the agency.  The CSEC participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit


In compliance with the Americans with Disabilities Act, requests for reasonable accommodation needed during the application process should be communicated to CSEC Human Resource Officer Amanda Pressley at

Equal Opportunity Employer

Position Type

Regular / Full Time


$42,000 - $50,000


Commission on State Emergency Communications, Guadalupe Street, Austin, TX, USA