Posted 5/11/19


Disclaimer: All positions at AACOG are contingent upon grant funding. Loss of grant
funding may result in a reduction in force.


Primary Responsibilities:

This is a responsible supervisory position that requires working with a variety of providers of services to the elderly and local public and private organizations. Duties include: Familiarity with various rules and regulations regarding Aging programs and services;
Ensures compliance of Texas Administrative Code (TAC), Administration for Community Living (ACL), Health and Human Services Commission (HHSC), Code of Federal Regulations (CFR), and Older Americans Act (OAA) relevant to the care coordination and caregiver services, including service authorization and care management; Analyze, develop, maintain, and track budget (planning, working, closeout and staff allocation of time), financials and related expenses; Coordinate standing budget meeting with AAA management & accounting representative; Conduct program performance reviews of care coordination staff; Develop, implement, and coordinate Caregiver and Grandparent projects in the 13 county area; Work with programs and fiscal reports and utilize excel spreadsheets as tool to track staffing, expenses, and program budget; Track and meet HHSC and OAAA Performance Measure Targets and/or units for the care coordination program and services as defined by the service definitions in each fiscal year from HHSC; Prepare daily, weekly, monthly, quarterly, and yearly for internal/external reports; Provide care coordination reports to the AAA Senior Advisory Committee, Area Judges and management


Tasks Performed:

Supervise and train the care coordination staff, including reviewing work, evaluating performance, and establishing priorities; Develop and conduct outreach activities to identify caregiver and care coordination clients and needs in the 13 county area; Track and monitor staff time in ADP compared to staff allocations; Identify seniors who qualify for program services and assist them in accessing services using both assessment and non-assessment procedures appropriate to each client’s needs; Collaborate with Health and Wellness Specialist to identify and coordinate classes caregivers must attend on caregiving; Assist in the development of caregiver special projects, including symposium and caregiver support
groups; Develop and maintain a policy and procedures handbook for care coordination services; Assist, plan, develop, implement and monitor the Quality Assurance plan, policies and procedures per internal/external agencies; Attend meetings, conferences, workshops, and other in-service training programs relating to care coordination and caregiver services; Ensures invoices for services for direct staff are reconciled at minimum on a quarterly basis


Essential Functions:

Monitor and evaluate the caregiver and care coordination program case files and case load to care coordination staff; Implement and coordinate an operational design of care coordination and caregiver programs; Develop, implement, and coordinate a care management process that assists clients with multiple needs by developing and implementing comprehensive plans of care, including a comprehensive client assessment, care plan, service arrangement, monitoring/follow-up activities, and reassessment; Utilize excel spreadsheets as tool to track staffing, expenses, and program budget; Implement and maintain confidential case records, such as hard copy (for physical files) along with electronic documentation SAMS or equivalent that may include client data; Provide information, referral and assistance relating to care management, including access to legal services, crisis counseling, and other services necessary for elderly clients and/or family members on a short-term basis; Monitor, evaluate, and provide training and technical assistance to subcontractors, private contractors, or vendors regarding service delivery to the elderly; Coordinate related care coordination service activity with AAA department programs and services as well as AACOG Agency programs; Position requires a valid Texas motor vehicle operator’s license or available alternate means of transportation; Perform other such related duties as may be assigned


Desired Degree/Job Experience:

Bachelor’s degree in social work, business, public administration, or a related field , plus at least two years of supervisory experience in the field of aging, nursing, social work, other human services, or a related field; Licensed as a registered nurse or certified as a social worker preferred; Two years of full-time aging, social work, or registered nursing experience may be substituted for one year of the required education, with the
maximum substitution of four years of experience for two years of education OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities


Other Qualifications:

Bilingual Spanish/English preferred; Knowledge of federal, state and agency guidelines and policies governing aging programs; Ability to understand, apply, and communicate to others rules, regulations and guidelines prepared by state and federal agencies relating to eligibility for participating in aging programs and compliance on program reporting requirements; Proficient in excel spreadsheets; Knowledge of program and fiscal reports, policies, procedures; Knowledge of budget process; Establish and maintain effective and cooperative working relationships with a variety of persons from diverse socioeconomic and political backgrounds; Establish effective collaborations and referral linkages with other service providers; Communicate effectively, both orally and in writing; Good organizational skills, detail oriented, ability to coordinate, schedule, and present training workshops; Read and understand program manuals, operating procedures, and program standards; Operate a computer and standard office equipment; Write and prepare memos, letters, reports, and policies and procedures; Work independently and creatively with minimal supervision

Equal Opportunity Employer


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Alamo Area Council of Governments (AACOG), Tesoro Drive, San Antonio, TX, USA