Posted 1/26/2021

Job Description

The purpose of this position is to provide specialized information and referral services to callers. Assistance ranges from providing details about public assistance programs (e.g., Medicaid and Medicare) and benefits to helping callers access long term services and supports needed to successfully live in the community. Assistance may also be provided to help callers resolve issues related to benefits or services. Target populations include older adults, individuals with all types of disabilities, and family caregivers. 

The primary purpose of the benefits specialist is to assess clients’ needs and refer them to other agencies’ programs as they may be deemed eligible. This is generally done through contact one time only.  However, the benefits specialist may arrange direct, short-term services such as respite and emergency financial assistance, and conduct follow-up to determine the extent to which such services met clients’ needs. In addition, the benefits specialist may assist clients in completing and submitting Medicaid applications and conducting searches for affordable housing.


Required Skills

  • Must have excellent communication skills, including ability to listen carefully and explain complicated public benefit programs in plain language. 
  • Must have excellent consumer service skills and ability to work with callers who may be in crisis, frustrated or confused. 
  • Must be able to work independently and organize time well.
  • Must have at least two years experience:
  • Assessing the health and/or social service needs of older adults and/or people with disabilities
  • Providing or arranging long-term services and supports for older adults and/or people with disabilities
  • Working with Texas public health and human service programs, such as Medicaid and STAR+PLUS Waiver
  • Must obtain certification by the Alliance of Information and Referral Services as a Community Resource Specialist – Aging/Disabilities (CRS- A/D) within one year of hire.
  • Bilingual (English and Spanish) ability preferred.


Required Experience

Bachelor’s degree and 3-5 years related work experience.

FLSA: Non-Exempt

Starting Salary: $34,918.00  (Starting salary may be higher – dependent on candidate qualifications).

NCTCOG is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All candidates must successfully pass a pre-employment drug screen and national criminal background check in order to receive an employment offer from NCTCOG.

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee’s authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.

We are committed to providing equal employment opportunities for all employment actions, including but not limited to  recruitment, hiring, training, promotion, transfer, and compensation  without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, political affiliation, or other protected class.

If you are an applicant with a disability and need an accommodation in order to apply for a position with NCTCOG, please contact Human Resources by calling 817-695-9234 or by email at

Category:  Aging Services

Job Location:  616 Six Flags Drive, ARLINGTON, TX

Tracking Code:  1153-153

Position Type:  Full-Time/Regular

Equal Opportunity Employer


Apply Online

Position Type

Regular / Full Time


$34,918.00  (Starting salary may be higher - dependent on candidate qualifications)


North Central Texas Council of Governments, Six Flags Drive, Arlington, TX, USA