Posted 11/26/18

Aging and Disability Resource Center (ADRC) Coordinator


This is a responsible, supervisory position that oversees, guides, and reports on the Aging and Disability Resource Call Center (ADRC) that serves the AACOG region; Has regular contact with volunteers, organizations of the elderly and disabled, service providers, other program personnel, corporate and government supporters and funders, foundations, and federal, state and local agencies, such as Area Agency on Aging (AAA), Office Area Agency on Aging (OAAA), Health and Human Services Commission (HHSC), Mediware database (SAMS/SPURS/HAR), Administration for Community Living (ACL), Code of Federal Regulations (CFR), Texas Administrative Code (TAC), Older Americans Act (OAA) and Network of Care (NOC). Coordinates and monitors projects, programs, fiscal compliance and day-to-day operations of ADRC, such as staffing level, call center data, ensures staff documents accurate client information into Network of Care (NOC), Mediware, (HHSC) database or equivalent; Assigns duties to ADRC staff and other subordinates; Serves as a liaison between the elderly and the resources, services and opportunities that assist them in maintaining their independence; Analyze emerging community needs and develop responsive programming; Work with HHSC and AACOG information technology staff and contractors on the development, maintenance and configuration of computer and database systems, including a call center website, resource database, and client tracking system; Develop and maintain effective working relationships with the private and public sectors that target seniors and people with disabilities; Providing qualitative management by analyzing call center data; Advises the manager/s and aging programs director; Performs other job related duties as assigned.

Experience with automated client database tracking systems and reporting metrics to funding agencies. Experience collaborating with community partners, government programs and benefits, rules and regulations related to seniors, people with disabilities and their families. Excellent communication, interpersonal and presentation skills. Outstanding analytical and problem-solving abilities. Experience managing resources and personnel to achieve program requirements. Benefits Counselor I certification within 6 months from hire date is required.

A Bachelor’s Degree is preferred. Two (2) years of experience in the field of aging, social services, other human services, or related field. Two (2) years of full-time aging, social services or experience may be substituted for one year of the required education with the maximum substitution of four (4) years for two (2) years of education OR any equivalent combination of experience and training which provides the required knowledge, skill and abilities.

AACOG business hours 8:00 a.m. – 5:00 p.m., M-F. This position is a Pay Grade 13, with a starting annual salary of $42,583.32. This is an exempt position. Open until Filled. Position contingent upon grant approval. Only online electronic applications will be accepted.

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Alamo Area Council of Governments (AACOG), Tesoro Drive, San Antonio, TX, USA