Posted: 02/04/20

GENERAL DESCRIPTION Performs advanced (senior-level) telecommunications work. Work involves selecting and integrating system components for voice, data, digital, wireless, and video telecommunications networks, and coordinating the installation and maintenance of telecommunications networks. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL FUNCTIONS Essential duties and functions may include the following. Other related duties may be assigned.

1. Serves as a subject matter expert in the following areas: a. Disaster recovery procedures for 9-1-1 networks: i. Serves as a primary after-hours contact for receipt of trouble notifications. ii. Coordinates and/or performs preventative maintenance on assigned telecommunications systems, associated software, and peripheral equipment. b. Contractual agreements to validate 9-1-1 call flow and delivery via: i. Facility based Competitive Local Exchange Carrier (CLEC). ii. Wireless service provider. iii. Voice-over-Internet-Protocol provider. c. 9-1-1 ANI/ALI database. d. Next Generation 9-1-1 functions and services. e. Telecommunications system design and modification. i. Coordinates the installation of office wiring infrastructure.

2. Evaluates and documents wireline, wireless, private switch and / or ancillary service providers network activities such as reviewing network plans and diagrams, circuit inventories, deployment schedules or conducting and validating tests. Ensures accuracy of: a. Wireless data delivery for Federal Communications Commission (FCC) compliance. b. Database of wireless towers, cell sectors and orientation. c. Wireless network contract exhibits to reflect the correct service provided by carrier; and d. Call routing records in the 9-1-1 database.

3. Coordinates the planning and preparation for telecommunications network or systems equipment. a. Coordinates and/or performs installation and maintenance of telecommunications networks and computer hardware. b. Investigates and resolves problems concerning the operation of telecommunications systems, communications hardware, and equipment. c. Monitors the operation of voice, data, and/or video telecommunications equipment and network control consoles. d. Assists in conducting studies regarding computer usage and recommending changes to use of the computer facility and fully automated communication procedures.
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e. Develop operational or administrative policies and procedures for PSAPs and Database Coordinators. 4. Provides consultative services and technical assistance to plan, implement, operate and evaluate 9-1-1 programs and services. a. Makes regular on-site visits to PSAPs and Database Coordinators. b. Provides technical assistance and support for applications and hardware problem resolution. c. Serves as main point of contact for: i. Testing and operating assistance to PSAPs; and ii. 9-1-1 database assistance to the Database Coordinators.

5. Develops, evaluates and recommends effective techniques for monitoring regional programs, new/revised methods for measuring 9-1-1 network accuracy, or database modifications. a. Audits 9-1-1 technology platforms, systems, operating procedures and database status to ensure compliance with Interlocal Agreements and agency policy; and b. Maintains records of site visits and audits. 6. Prepares charts, diagrams, tables and reports regarding accuracy of 9-1-1 programs and composes documents and correspondence regarding the 9-1-1 system and services. 7. General responsibilities include: a. Responds to trouble calls from PSAPs as necessary; b. Ensures all CAPCOG provided 9-1-1 equipment is in working order; c. Remains informed on latest developments in telecommunications, computer hardware and software and 9-1-1 technology and procedures; d. Participates in applicable meetings, conferences, and professional organizations; and e. Performs related work as assigned.

GENERAL QUALIFICATIONS Education Preferred: Graduation from an accredited four-year college or university with major course work in business management, computer or management information systems or a related field. Education and experience may be substituted for one another. Experience Required: Minimum three years’ experience in 9-1-1 system design, database administration, Internet Protocol (IP) based networking, wireless or VoIP services. Preferred: Experience in electronics or telecommunications installation and maintenance work. Knowledge, Skills, and Abilities Knowledge of: • 9-1-1 data processing and telecommunications principles, equipment, procedures, terminology, standards, and wiring technologies • Network operating systems • Federal Communications Commission’s policies and procedures Skill in: • Use of telecommunications test equipment • Computers, microcomputers, applicable software, and mainframe applications • Use of Microsoft Office applications • Use of ArcGIS • Automated mapping applications and/or computer aided dispatch software • Working with diverse groups of stakeholders Ability to: • Install, operate, and test telecommunications equipment • Analyze, diagnose and resolve telecommunications problems
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• Interpret technical information • Write and revise standards and procedures • Manage multiple projects • Communicate effectively both in written and verbal form • Ability to plan, assign and/or supervise the work of others.

Position Specific Competencies • Decision making – Demonstrates use of effective decision-making techniques that provide timely, appropriate and ethical resolution to problems. • Judgment – Demonstrates critical thinking based upon in-depth data gathering, corroborating information, considering others’ input, and ethics. • Regulatory Compliance – Understands regulations and ensures that work is in compliance with regulations.

Equal Opportunity Employer


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Position Type

Regular / Full Time


$52,000- $62,000 depending on qualifications.


6800 Burleson Road #165 Building 310, Austin, TX 78744, USA