Posted 3/27/2018

Area Agency on Aging (AAA) – Bexar Managing Local Ombudsman (AACOG)

This is a responsible supervisory position which requires work with area aging service providers; To provide oversight and coordination of the Ombudsman Program for the Area Agency on Aging (AAA) program; Knowledge of federal, state and local agencies, such as Area Agency on Aging (AAA), Office Area Agency on Aging (OAAA), Health and Human Services Commission (HHSC), Ombudsmanager or equivalent, Administration for Community Living (ACL), Code of Federal Regulations (CFR), Texas Administrative Code (TAC), and the Older Americans Act (OAA); Duties include: Supervising volunteer ombudsman, providing direct ombudsman services and providing technical assistance to individuals and organizations; Coordinate standing budget meeting with AAA management & accounting representative; Conducts program performance reviews for department staff; Responsible for daily, weekly, monthly, yearly internal/external reports; Track and monitor staff time in ADP (or equivalent) compared to staff allocations/budget; Analyze, develop, maintain, and track budget (planning, working, closeout and staff allocation of time), financials and related expenses; Knowledge of supervisory management; Knowledge of or ability to learn aging programs and services and related rules and regulations; Knowledge of AACOG policies and procedures; Knowledge of Older Americans Act (OAA) and the advocacy role of the Ombudsman in long-term care facilities and TAC; Knowledge of program management; Skill in employee and volunteer training, retention, and supervision; Knowledge of and ability to apply and execute planning techniques; Engages in mediation of complex situations, including resolution of complaints in nursing homes and assisted living facilities; Assess and evaluates projects. Five (5) years of related experience in social services, including volunteer training and retention skills, and supervisory/management experience; along with community networking knowledge OR any equivalent combination of experience and training which provides the required knowledge, skill, and abilities. Bilingual Spanish/English preferred. AACOG business hours 8:00 a.m. – 5:00 p.m. M-F. This is an exempt position. Pay Grade 13. Only electronic online applications will be accepted.

Equal Opportunity Employer


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Position Type

Regular / Full Time


Alamo Area Council of Governments (AACOG), Tesoro Drive, San Antonio, TX, USA