Managing Local Ombudsman
Central Texas Council of Governments in Belton, Texas is looking for a Managing Local Ombudsman to plan, organize, and promote a program of volunteer services and enlisting others to assist in the care, treatment, and rehabilitation of clients. Work also involves organizing and reviewing information. Perform data entry and retrieval, routine clerical tasks such as processing mail, sending out letters and file assembly. This position will be full-time with benefits.
• A High School degree/GED or equivalent.
• 2 years of College or an Associate’s Degree or higher preferred
• Can substitute 5 years’ experience with similar staff load and or administrative assistance experience for education requirement
• Working knowledge of Windows operating systems and/or related software such as Microsoft Office and knowledge of file management, e-mail, and Internet.
• Demonstrated verbal and written communication skills
• Experience in clerical work.
• Knowledge of business and program terminology, office practices and procedures, spelling, punctuation, grammar, bookkeeping, and arithmetic.
• Ability to make basic mathematical computations and tabulations; to maintain clerical and accounting records and prepare reports; to compose letters and memoranda, and to operate automated equipment.
• Ability to read, analyze and interpret regulatory information, manuals and journals.
• Ability to respond to common inquiries or complaints from customers, or members of the business community.
• Ability to effectively present information to management, the general public groups, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Appropriate Texas Driver’s license, reliable transportation, and current vehicle insurance
Duties will include:
• Plan, organize, and asses volunteer programs.
• Prepare educational material.
• Matches clients’ needs with volunteers’ skills.
• Monitors volunteers’ performance and effectiveness.
• Processes staff requests for donated items, funds, and services
• Designs and maintains volunteer instructional manuals, forms, and other records.
• Prepares monthly and annual reports.
• May make arrangements for repairs and services.
• Opens, sorts and routes mail.
• Monitors, prints and distributes agency e-mails.
• Trains backup personnel in the essential functions of the position and maintains a current training manual.
• Attends staff meetings and participates in planning for the care and disposition of clients.
• Any and all other duties as assigned by the Director.
Other Important Duties
Performs such other related duties as assigned; compliance and efficient execution of emergency support service – related tasks.
Required Knowledge, Skills, and Abilities
Knowledge of methods and procedures of operating computers and related equipment. Standard office practices and procedures. Demonstrate proficiency in both oral and written communication. Maintain effective working relationships with office staff, local government, public safety agencies, postal employees and the general public.
Equal Opportunity Employer