Job Purpose: Operates ETCOG GoBus transit vehicle to provide public transportation to passengers to local or distant points throughout our 14-county region.
Schedule: Part-time, no more than 30 hours; Monday – Friday (2-3 days a week); from 6:00am – 5:30pm
Essential Job Results:
% of Time
Results Expected and Duties Performed:
75% -Ensuring customers safely reach desired destinations by following established customer schedules communicated by the call center, driving transit vehicle over specified routes or destination according to time schedules provided on the mobile tablet, continuously update the tablet at each pick up and drop off point, exercising prudent judgment under a variety of constantly changing operating conditions, complying with traffic laws and regulations, utilizing standard defensive driving techniques, provide accessibility for disabled passengers to board and de-board, properly operating accessibility lift, safely and appropriately securing passengers in a courteous manner, properly operating all transit bus controls and operating devices.
15% – Ensure customer service excellence by interacting with passengers in a courteous and helpful manner, properly answering questions and solving transit-related concerns of passengers, maintaining professional courtesy while under stress, assuring professional quality of services to all external and internal customers.
5% – Maintain quality and safety of the transit vehicle by performing pre-trip inspections according to established procedures in order to identify mechanical problems prior to beginning route, ensure all necessary equipment and safety devices are in working order, log and report findings to appropriate personnel, exercise careful judgment when determining whether a mechanical issue will interfere with the safety of the driver or passengers, follow instructions received from appropriate personnel regarding maintenance needed, perform regular internal and external cleanings on the vehicle.
5%- Ensure proper and accurate record reporting by reporting all vehicle, employee and passenger accidents according to established regulations and procedures, keeping track of fares collected from passengers on a daily basis, perform bank deposits of fares according to established procedures.
Required behaviors for all positions:
Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner
Conform with and abide by all company codes, regulations, policies, work procedures and instructions
Embrace ETCOG’s Vision, Mission and Purpose
Demonstrate the values and principles set forth in the Customer Service Creed in all interactions with all individuals, both within ETCOG and when dealing with those we serve
Education: High school diploma or equivalent preferred.
Experience: Requires minimum of 2 years driving and customer service, computer or tablet skills required; prefer experience in a public transportation setting; equivalent combinations of education, experience, knowledge, skills and abilities will be considered.
Skills and Abilities: Knowledge of the geographical region is required; ability to pass Department of Transportation (DOT) physical examination and drug screening requirements; knowledge of and the ability to use standard defensive driving techniques; ability to maintain a good driving record according to established policies and procedures; ability to tell time and keep a timely schedule, ability to read and understand maps and time tables and determine directions and follow a mapped route; ability utilize critical thinking skills to solve problems; ability to read, write and speak English required; bilingual in English and Spanish preferred; ability to maintain professionalism and provide excellent customer service for a diverse customer base; ability to operate mobile tablet and communicate via email and cell phone required.
Other: Requires valid driver’s license and a safe driving record; prefer CDL license.
Office Equipment and Software: computer, cell phone, fax, copier, tablet, push to talk devices; Software: Email, Route Match.
Decision Making: Must follow established steps and procedures.
Interpersonal Communication: Internal customers at all levels; regular interaction with the general public.
Confidential and Sensitive Information: Access to customer names, addresses and telephone numbers.
Scope of Financial Responsibility: N/A
Potentially Hazardous Condition: Driving throughout the 14-County Region.
Environmental Conditions (noise, temperature extremes, etc.)
Weather extremes and temperatures driving through the 14-county region – Monthly occurrence
Noise from bus cab varying from road noise to passengers – Monthly occurrence
Sitting for extended periods of time – Hourly occurrence
Twisting, pulling, pushing while loading clients in wheelchairs onto the lift and positioning them appropriately in the transit vehicle – Daily occurrence
Bending, kneeling, squatting in order to securely fasten clients in wheelchairs to transit vehicle floor brackets – Daily occurrence
Climbing up and down transit vehicle steps several times throughout the day in order to enter and exit the vehicle – Daily occurrence
Lifting or Exerting
Up to 10 lbs. 10%
Close Vision 20%
Up to 25 lbs. 10%
Up to 50 lbs. 0%
Up to 100 lbs. 0%
Reaching or Climbing 15%
Depth Perception 10%
Adjust Focus 20%
Stooping or Crawling 15%
Talking or Hearing 50%
DOT Physical Exam: Passing results required
Supervisory Responsibility, if applicable:
Approximate Number of employees supervised: N/A
Equal Opportunity Employer