DUTIES: Performs entry-level customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for information and/or transit services. Assists in the coordination of inspections, maintenance, inventory, and repair of transit fleet and facilities. Assists in documenting repairs and routine maintenance of fleet, facilities, and equipment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Assist in estimating and obtaining materials, parts, and equipment needed to complete maintenance projects. Assists in the preparation and reviewing reports of materials used, project cost, employee’ time, and other special reports. Assists in the compilation and disseminates maintenance information on fleet, facilities and equipment including maintenance status and data reports for federal, state and local agencies. Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures. Communicates with the public in person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet. Enters information into databases, processes letters to customers, and performs other general clerical services. Reviews and routes mail and other correspondence. May research information to solve customer service problems. May prepare, interpret, and disseminate information concerning agency programs and procedures. May receive and process applications and payments for state services. May create and maintain activity logs, files, and reports on services. May interpret and explain rules, regulations, policies, and procedures.
QUALIFICATIONS: Experience in customer service, clerical, or administrative support work. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another. Knowledge of office practices and administrative procedures. Skill in the use of office equipment, computers. Ability to respond to public inquiries in a timely manner and to communicate effectively. The ability to communicate in English and Spanish is preferred.
CERTIFICATES AND LICENSES REQUIRED:
May be required certification from the National Institute of Automotive Service Excellence.
Requires a valid Texas Commercial driver’s license.
This position is classified as a safety sensitive position in accordance with FTA’s 49 CFR Part 40.
DEADLINE: OPEN UNTIL FILLED
A completed LRGVDC job application with a resume must be submitted to:
Lower Rio Grande Valley Development Council (LRGVDC)
ATTN: Anna M. Hernandez, Director of Human Resources
301 West Railroad Street
Weslaco TX 78596
The LRGVDC is an equal opportunity employer
Equal Opportunity Employer