Tracking Code

Job Description
The purpose of this position is for continuous improvement, including process reviews and analysis. This position is also responsible for review and analysis of customer service practices and results. This is accomplished by planning and conducting process compliance reviews, root cause analysis, interviewing staff, analyzing data, reporting on observations and findings. Information is gathered through observation, gathering and analyzing data, including reviewing reasons for complaints and grievances. Other duties include attending various meetings to assist with Workforce functions and planning the scope and schedule of work in support of continuous improvement efforts, and that of the Quality Assurance monitoring team. This position assists the Quality Assurance Manager with the establishment of an annual work plan for mapping and analysis of Board processes.
Required Skills
Work requires broad knowledge in a general professional or technical field, with project and process improvement knowledge. Knowledge is normally acquired through four years of college resulting in a Bachelor’s degree.

Required Experience

Requires a Bachelor’s Degree from an accredited college or university.  Position also requires 3-5 years of related experience.

FLSA: Exempt


NCTCOG is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All candidates must successfully pass a pre-employment drug screen and national criminal background check in order to receive an employment offer from NCTCOG.

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee’s authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.


Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.

Job Location
Arlington, Texas, United States
Position Type

Equal Opportunity Employer


Apply Online

Position Type

Regular / Full Time


North Central Texas Council of Governments Regional 9-1-1, Six Flags Drive, Arlington, TX